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I have no words to express my heartfelt thanks to you. Cheers!

Greetings Captain Keith,

I would just like to express my heartfelt thanks to your dedication in helping people to enjoy flights. I am not a frequent flyer, but your constant emails throughout the year never fail to calm me a little. I was a little worried over the Asiana incident today, but your email really helped. It is extremely saddening when tragedies happen during landing, it’s like the flight is almost over but something happens at the end…

Thank you for keeping this community alive, and thank you so much for helping so many people with their fears. I don’t think I will ever able to completely enjoy flying (I am naturally paranoid) but I really hope that I can at least be a little more brave the next time I fly. I have no words to express my heartfelt thanks to you. Cheers!

Jia Z
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